['Privacy Policy for Our Online Platform\n\nAt Greenfield Veterinary Clinic, we value your privacy and are committed to protecting your personal information when you visit our online platform. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.\n\n1. Information We Collect \nWe may collect the following types of personal data through our online platform: \n- Contact information such as name, address, phone number, and email address \n- Information related to your pet’s health and medical history \n- Appointment and service usage details \n- Payment and billing information \n- Technical data such as IP address, browser type, and operating system for security and website performance purposes \n\n2. How We Use Your Information \nYour information is used solely to provide you with veterinary services and to improve your experience on our platform. This includes: \n- Scheduling and managing appointments and treatments \n- Processing payments and billing inquiries \n- Communicating important updates regarding your pet’s care \n- Sending reminders for wellness check-ups and vaccinations \n- Enhancing security and preventing unauthorized access to our systems \n- Complying with legal and regulatory obligations \n\n3. Legal Basis for Processing \nWe process your personal data based on one or more of the following lawful grounds: \n- Your consent, where applicable \n- Performance of a contract or pre-contractual measures \n- Compliance with legal obligations \n- Legitimate interests related to our veterinary services and operational security \n\n4. Data Sharing and Disclosure \nWe do not sell or rent your personal data to third parties. We may share your information with: \n- Veterinary professionals and specialists involved in your pet’s care \n- Service providers who support our operations, under strict confidentiality agreements \n- Relevant regulatory authorities when required by law \n\n5. Data Retention \nWe retain your personal information only for as long as necessary to deliver our services, comply with legal obligations, resolve disputes, and enforce agreements. Data no longer required will be securely deleted or anonymized.\n\n6. Your Rights \nUnder GDPR, you have the right to: \n- Access your personal data and receive a copy \n- Request correction of inaccurate or incomplete data \n- Request deletion of your data where no longer necessary \n- Object to or restrict processing of your data in certain circumstances \n- Withdraw consent at any time where processing is based on consent \n- Receive your data in a structured, commonly used format for portability \nTo exercise these rights, please contact us at our physical address below.\n\n7. Data Security \nWe implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. Our security protocols are regularly reviewed and updated.\n\n8. Cookies and Tracking Technologies \nOur online platform may use cookies and similar technologies to enhance user experience, analyze usage, and support website functionality. You can control cookie preferences through your browser settings.\n\nContact Information \nIf you have any questions or concerns regarding this Privacy Policy or our data practices, please contact: \nGreenfield Veterinary Clinic \n87 Rosewood Crescent \nWestminster \nSuite 2B \nLondon, Greater London \nSW1V 3NT \nUnited Kingdom \n\nWe encourage you to review this Privacy Policy periodically as updates may be made to reflect changes in our practices or legal requirements. Your continued use of our online platform signifies your acceptance of any revised terms.', 0.0012028, 'gpt-4.1-mini']